Refunds & Cancellations

This Refunds & Cancellations Policy explains how subscription payments to Azentra (the “Platform”, “we”, “us”) are handled. It applies to the subscription fees an agency pays to Azentra for use of the software. By subscribing to a paid plan you agree to this policy, which should be read together with our Terms of Service.

1. What you are paying for

Azentra is a software-as-a-service subscription. Paid plans (Standard, Prime, Premium) and any add-ons are billed in Indian Rupees (INR) for a defined period — typically monthly, or for the number of months you select at checkout. Your access to the plan’s features is activated as soon as payment is confirmed.

2. Cancellations

• You may cancel your subscription at any time from your account or by emailing us. Cancellation stops future renewals.
• When you cancel, your plan remains active until the end of the period you have already paid for. After that date the account moves to the free tier or is deactivated, depending on your plan.
• We do not automatically charge you again after a one-time subscription period ends unless you choose to renew.

3. Refunds

• Subscription fees are generally non-refundable once the subscription period has started, because access to the software is granted immediately.
• If you were charged in error — for example, a duplicate payment, or you were billed after a confirmed cancellation — we will refund the incorrect amount in full.
• If a technical fault on our side prevented you from using the Service for a significant, continuous period during your paid term, contact us and we will review the situation and, at our discretion, offer a pro-rata credit or refund.
• Add-on purchases (such as extra storage) follow the same principles as subscription fees.

4. How to request a refund

Email kivishaprojects@gmail.com from the email address registered to your agency, with your agency name, the payment date and the order/payment reference. We aim to acknowledge refund requests within 2 business days.

5. Refund processing time

• Approved refunds are processed back to the original payment method used at checkout.
• Once approved, refunds are typically initiated within 5–7 business days. The time for the amount to reflect in your account depends on your bank or card issuer and the payment gateway, and is outside our control.
• You will receive a confirmation once the refund has been initiated from our side.

6. Payments your agency collects from its own clients

Azentra also lets an agency connect its own payment gateway to collect money from its clients. Those payments settle directly into the agency’s account — Azentra never receives or holds that money. Refunds or cancellations for such client payments are the responsibility of the agency and its own gateway, and are not governed by this policy.

7. Changes to this policy

We may update this policy from time to time. The “Last updated” date above reflects the latest revision. Material changes will be communicated through the Service or by email.

8. Contact

Questions about refunds or cancellations? Reach us via our Contact Us page or at kivishaprojects@gmail.com.